Contact Us

For questions about your order or assistance with our products, please email niila@paintbycanvas.com or use the contact form below.

Please read the following carefully before contacting us:

• For inquiries about your order, include your order number or the delivery address in your message. Without this information, we cannot assist you.

• Delivery time reminders:

  • Standard Delivery orders take approximately 15 days from the order date to arrive.
  • Express Delivery has an estimated delivery time of 7–10 days and can be tracked via FedEx Tracking.
  • Please do not contact us about delivery updates before the estimated delivery time has passed. You can track your order anytime using our Tracking Page.
    
    

• Avoid sending multiple messages about the same issue. This slows down our response time and makes it harder to resolve your inquiry.

Thank you for your patience and understanding. We’re here to help!

Response time during the holiday season is 1–2 days.