Contact Us

We’re happy to help with any questions about your order or our products.
Our support team is 100% real — no bots, just friendly humans.

Before you contact us, please read this carefully:

🔹 Always include your ORDER NUMBER or delivery address.
Without one of these details, we can’t look up your order or help you.

🔹 Custom Paint by Numbers kits are made-to-order.
Production takes 2–6 days, followed by packaging and shipping (4–7 days).
That means the average delivery time is 10–13 days from the date you ordered.
⏳ If it’s been less than 13 days since your order, it’s still in production or transit — no need to contact us yet.

🔹 Please don’t message multiple times about the same order.
Each extra message slows down our response time.

🔹 You’ll automatically receive a tracking email as soon as your package is shipped.

For any order-related questions, please email niila@paintbycanvas.com
or use the contact form below.

Thank you for your patience — we promise your kit will be worth the wait!